What’s gone wrong with passports, airports and basic federal services? How a perfect storm swamped Canada’s bureaucracy
For months, Canadians who want to travel or newcomers hoping to immigrate have been left behind by short-staffed, slow-to-adapt institutions. The Globe asked the experts how it happened and who’s responsible By Shannon Proudfood The only passport office in Ottawa lives in a dingy strip mall that seems ready to collapse from low self-esteem. A […]